Blonde, round coffee table and side table in bright living room with blue couch.

Warranty

General

All Sunset Living Furniture™ merchandise is warranted by Maxwood Furniture, Inc. The warranty* is limited to defects in materials and workmanship under normal residential household use. Shipping and labor costs are the customers’ responsibility. Items or parts found to be defective will be repaired or replaced without charge. Any decision to repair or replace an item is at the sole discretion of Maxwood Furniture, Inc.

The warranty applies to what is considered to be normal household use and does not apply to purchases for resale, commercial, institutional or rental uses. Any damage that is a result of improper handling and any form of misuse, negligence, or accidents resulting in damage to the product is not covered under the Maxwood Furniture, Inc. warranty. The warranty is available only to the original purchaser who obtained the product from an authorized Maxwood Furniture, Inc. dealer or directly from Maxwood Furniture, Inc. The warranty is not valid for the purchase of floor models or “as is” products that were sold in a distress or going-out-of-business sale. Any modifications made to the product by the purchaser will void the warranty.

In order to utilize this warranty, the consumer is to report any damage or defect to the dealer (if purchased from an authorized dealer). If the product was purchased directly from Maxwood Furniture, Inc., the consumer is to report the claim to customercare@sunsetlivingfurniture.com. The customer is to provide the original sales purchase receipt, description of the reported issue and pictures documenting the said damage or defect to the product. Maxwood Furniture, Inc. will work directly with the authorized dealer to resolve all problems that are reported by the original purchaser unless the purchase was made directly from Maxwood Furniture, Inc. and this matter will be resolved with a Maxwood Furniture, Inc. associate through email correspondence.

Within one (1) year of the original purchase date Maxwood Furniture, Inc. will pay the expenses related to the transporting of merchandise for a warranty claim (this does not include packaging or labor cost). Any time a claim is reported after a year from the purchase date, all expenses related to packaging, labor and shipping of replacement damaged or defective parts will be the responsibility of the original purchaser.

Beds and Parts

At Maxwood Furniture, Inc. we stand behind the quality of our furniture and offer a one year (1) warranty on Sunset Living Furniture™ products. Our warranty covers all main bed components which are utilized to create our bed system.


All claims for missing or damaged parts must be submitted within 30 days of order delivery.

Case Goods

Case goods are covered under a one (1) year warranty. Case goods are defined as being bookcases, dressers, desks, hutches and bedside storage items.


All claims for missing or damaged parts must be submitted within 30 days of order delivery.

Dining

All dining tables and benches are covered under a one (1) year warranty.


All claims for missing or damaged parts must be submitted within 30 days of order delivery.

Commitment to Quality and Safety

Sunset Living Furniture™ is dedicated to quality and safety. Any new products or improvements to existing products will go through several 3rd party accredited testing laboratories as well as through our own established rigorous testing protocols and we will ensure we only sell products that have 3rd party approved certifications passing all mandatory tests.

Sunset Living Furniture™ is a high quality product. We believe that the only way you can credibly offer a system is to build it on quality components. We guarantee that our quality standards will remain high and we will continue to manufacture to the standards of quality you expect from a Sunset Living Furniture™ branded product. 

Dimensions

Every effort is made to maintain current and accurate descriptions, sizes and prices. The information contained on this website is provided as accurately as known, however accuracy is not guaranteed. Measurements are generally within 1/2". If you require exact dimensions of an item, please contact us.